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Training Program Cancellation

Training programs are planned, and instructors are scheduled based upon the number of participants registered for a class. If you must cancel, please notify ESI at least 3 business days prior to the class for a full refund. If you cancel with less than 3 business days notice, there will be no refunds.


Training Program Lateness

Please be considerate to both your instructor and other class participants by arriving 5-10 minutes prior to the start of your training program. Instructors are permitted to refuse entry to individuals whose late arrival would disrupt the training program.


Refund Policy

Returns of unopened supplies are accepted within 30 days of purchase date. Please contact our office at 212-564-6833 to arrange for any returns.